Refund policy

Last Updated: 31st August 2026

Thank you for purchasing our digital products. This Return & Refund Policy explains the terms applicable to purchases of our digital website themes, eCommerce themes, website templates, landing page templates, UI/UX templates, design files, and other downloadable digital products.

Since our products are delivered digitally, physical returns are not applicable.

1. Digital Products

All products available on our website are digital products and are delivered electronically. Depending on the product, this may include website themes, eCommerce templates, landing page templates, HTML templates, Shopify themes, WordPress themes, PSD/Figma files, UI designs, or other digital assets.

Once a digital product has been purchased and downloaded or accessed, it cannot be physically returned.

2. Refund Eligibility

We may consider refund requests in the following circumstances:

• The purchased product is technically defective and the issue cannot reasonably be resolved.
• The product is substantially different from the features or functionality described on our website.
• The purchased product cannot be downloaded or accessed due to a technical issue caused by us.
• The wrong digital product was delivered due to an error on our part.
• A duplicate order was placed accidentally, provided the product has not been downloaded or accessed.

Refund requests are subject to review and approval.

3. Non-Refundable Situations

Refunds generally will not be provided in the following situations:

• The customer has already downloaded or accessed the digital product.
• The customer has changed their mind after purchasing the product.
• The customer does not require the product anymore.
• The customer is unable to use or customize the product due to a lack of technical knowledge or experience.
• The product does not meet personal design preferences or expectations that were not stated in the product description.
• The customer purchased the product for an unsupported platform, software, browser, plugin, or third-party application.
• The customer expected features or functionality that were not included or advertised with the product.
• The product has been modified, redistributed, resold, or used in violation of its license terms.

4. Product Compatibility

Before purchasing, customers are responsible for reviewing the product description, requirements, features, supported platforms, and compatibility information available on the product page.

We are not responsible for compatibility issues resulting from third-party software, plugins, applications, hosting environments, platforms, or other technologies that are not specifically stated as supported.

5. Customization and Development Services

Some products may include or be accompanied by customization, installation, or development services.

Refund eligibility for such services may differ from digital product purchases. Work that has already been completed, delivered, or started may not be eligible for a refund.

Any applicable customization or development terms will be communicated to the customer before the work begins.

6. How to Request a Refund

If you believe you are eligible for a refund, please contact us at:

Email: sales@ptiwebtech.com

Please include the following information:

• Order number
• Product name
• Date of purchase
• Email address used for the purchase
• Reason for requesting a refund
• Description of any technical issue
• Screenshots or other relevant information, if applicable

We recommend contacting us as soon as you identify an issue so that we can investigate and, where possible, provide a solution.

7. Refund Request Period

Refund requests must be submitted within 7 days of the purchase date, where applicable.

Requests submitted after this period may not be considered.

Note: Replace 7 days with your actual refund period before publishing this policy.

8. Refund Review

After receiving a refund request, our team will review the order and the reason for the request. We may ask for additional information to verify the issue.

If the request is approved, the refund will be processed to the original payment method used for the purchase.

9. Refund Processing Time

Once approved, refunds will generally be initiated within 7-10 business days. The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

10. Download and Access Issues

If you experience difficulty downloading or accessing a purchased product, please contact our support team before requesting a refund. We will make reasonable efforts to resolve technical issues and provide access to the purchased product.

11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or a refund request, please contact us:

Company Name: PTI WebTech
Email: sales@ptiwebtech.com
Website: www.ptiwebtech.com
Phone: 9996771366